Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself."
Dan Cathy, chairman and CEO, Chick-fil-A: "Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people."
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
Noteworthy: A Collection of Recipes from the Ravinia Festival
An attractive cookbook: Gray leatherette over boards with silver gilt printing on spine and front board; 457 pages, index inclusive; crisp binding; square corners; no marks; no chips or tears; text block is bright and clean; inscribed by Ms.Freehling on half-title page. "...ultimate aim of the book successfully achieved: to produce a collection of widely appealing recipes that ensure outstanding and delicious results."
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!
Like any business, a hospital must be true to its core values in order to succeed. Trickle-down values start at the top with the best leadership, so that all the stakeholders understand and carry out the institutions mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.
Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios
With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.
David M. Lawrence, M.D., former CEO, Kaiser Permanente
An absorbing and educational account of a large institutions astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.
William E. Simon, Jr., cochairman, William E. Simon & Sons
Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for todays business leader.
Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence
About the Book:
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the worlds top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies.
Now, Michelli turns his attention to one of the most complex, controversial, and critical industrieshealthcare.
In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industryand explains how you can dominate your own industry by using the same approach.
UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLAs overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLAs approach into five simple principles:
- Commit to Care
- Leave No Room for Error
- Make the Best Better
- Create the Future
- Service Serves Us
From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.
The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLAs ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.
Business is always personal; UCLAs leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their businesss internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.
Culinary Careers: How to Get Your Dream Job in Food with Advice from Top Culinary Professionals
Recommended for readers seeking a thorough introductory exposure to today's professional possibilities in the culinary world.Eric Petersen, Kansas City P.L., MO, Library Journal
Turn a passion for food into the job of a lifetime with the insider advice in Culinary Careers.
Working in food can mean cooking on the line in a restaurant, of course, but there are so many more career paths available. No one knows this better than Rick Smilowpresident of the Institute of Culinary Education (ICE), the award-winning culinary school in New York Citywho has seen ICE graduates go on to prime jobs both in and out of professional kitchens. Tapping into that vast alumni network and beyond, Culinary Careers is the only career book to offer candid portraits of dozens and dozens of coveted jobs at all levels to help you find your dream job.
Instead of giving glossed-over, general descriptions of various jobs, Culinary Careers features exclusive interviews with both food-world luminaries and those on their way up, to help you discover what a day in the life is really like in your desired field.
Get the ultimate in advice from those at the very pinnacle of the industry, including Lidia Bastianich, Thomas Keller, and Ruth Reichl.
Figure out whether you need to go to cooking school or not in order to land the job you want.
Read about the inspiringand sometimes unconventionalpaths individuals took to reach their current positions.
Find out what employers look for, and how you can put your best foot forward in interviews.
Learn what a food stylists day on the set of a major motion picture is like, how a top New York City restaurant publicity firm got off the ground, what to look for in a yacht crew before jumping on board as the chef, and so much more.
With information on educational programs and a birds-eye view of the industry, Culinary Careers is a must-have resource for anyone looking to break into the food world, whether youre a first-time job seeker or a career changer looking for your next step.
Chefs: Patrick Gateau, Jeffrey Vigilla, and David Kendrick
Whiskey Tango Foxtrot (The Taliban Shuffle MTI): Strange Days in Afghanistan and Pakistan
Now a Major Motion Picture titled Whiskey Tango Foxtrot starring Tina Fey, Margot Robbie, Martin Freeman, Alfred Molina, and Billy Bob Thornton.
From tea with warlords in the countryside to parties with drunken foreign correspondents in the dry city of Kabul, journalist Kim Barker captures the humor and heartbreak of life in post-9/11 Afghanistan and Pakistan in this profound and darkly comic memoir. As Barker grows from awkward newbie to seasoned reporter, she offers an insiders account of the regions forgotten war at a time when all eyes were turned to Iraq. Candid, self-deprecating, and laugh-out-loud funny, Barker shares both her affection for the absurdities of these two hapless countries and her fear for their future stability.
- Anchor Books
White Truffles in Winter: A Novel
"Youll eat up every word of this spicy historical novel." Real Simple
Auguste Escoffier (18461935) was the renowned French chef and restaurateur who gave birth to the way we eat today. The heart of Escoffiers story, however, lies in his love for two very different women: the beautiful, reckless actress Sarah Bernhardt and his wife, the poet Delphine Daffis. This lushly imagined novel transports us into Escoffiers private world, weaving a sensual tale of food and longing, war and romance.
- Used Book in Good Condition
Chi-town's Finest - The Four Seasons & The Ritz Carlton
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